Search Engine Optimization simply refers to methods undertaken for making your website visible among search engines. It is becoming more and more common today, as there are a number of ways (link building, paid inclusion, pay-per-click etc.) available to make this possible. However what’s the motive behind this strategy? Will it ensure online success? Many of us find it troublesome to figure out the actual performance of our promotional strategies and estimate brand positioning. What’s the best way to evaluate the result of online popularity or any other campaign success? Do we simply rely on monitoring tools or services available online? Though practically it is not possible for individuals to aggregate the data from a vast number of sites and prepare a real time report which you can rely on; by using analytic programs, one can measure the brand exposure to review the site metrics and analyze the site statistics through various parameters (number of visits, page views, traffic source pages/visit, and bounce rate, content overview, average time on site, and goal conversion rate). In order to get this job done right, people talk about social media optimization.

For effective online presence, companies gradually start taking opportunity to participate in social media and build online communities to expand their brand values. Social media optimization comes into consideration, after a successful implementation of social media marketing. Social media marketing strategies include blogging, social bookmarking, forum participation; social media profile engagement, content syndication, e-mail posing and many more.

Social network no doubt carries a lot of value, as social network can bring a big boost in brand position. It is imperative that one easily spread the ideas over large number of sites and then evaluate the result individually by utilizing the search engine marketing techniques. Rating the content, comment postings, numbers of diggs are the factors that ascertain the popularity of ideas or information which ultimately ensure your brand positioning. In social media optimization, you should monitor the company name, URLs, product name, public facing figures, keywords and competitors. It is the step which helps the website promoter in determining the opportunities and through which one can evaluate the reputation of a brand. Although it is a time consuming process and must need thorough attention, but it is helpful in taking sound decision regarding success and failure of sites.

One of the real values of social media optimization is to analyze what a brand can add in to create and maintain the brand value. So, you have social media through which can make you brand building smoother and multiply your online popularity.

tripti
http://www.articlesbase.com/seo-articles/social-media-optimization-making-brand-building-smoother-671319.html

As the communication landscape changes and new, cutting edge ways of consuming information emerge, PR agencies and corporate public relations teams around the world must re-think the way they format news and deliver it to their target audience. The social media press release has radically altered the way PR professionals approach broadcasts and announcements.

* What is a Social Media Press Release?

Inspired by Tom Foremski of the Silicon Valley Watcher, a social media press release is a next-generation press release optimized specifically for online distribution and publication, such as placement in blogs, social bookmarking sites, RSS, and other similar mediums.

The social media press release is designed to facilitate rapid and widespread sharing of news, information, images, audio, video, and other content. Unlike traditional press releases that are notoriously packed with hype and marketing-speak, the social media press release is far more functional, focusing on just the most relevant and pertinent facts, and relaying them in a simple, concise, hyperlinked format that will appeal to bloggers and other online journalists.

The typical social media press release includes a summary of key highlights, a few expert quotes, links to background information embedded throughout the text, and tags that identify related coverage and other similar topics of interest – all written in a style that reflects the way people speak about the subject at hand. As a result, it is much easier for bloggers to post the information, and for online journalists to conduct their research, and find the quotes, references, statistics, and other data they need to write thorough and accurate stories.

Many social media press releases also include images, video, and other visually-oriented content, tying together various multimedia elements in a way that makes them easily adaptable and re-usable.

* Fast and Wide Distribution

Social media press releases provide faster distribution and wider broadcast coverage than old-school public relations channels can. A recent Pew Research report shows that the public is more Web savvy than ever before, and that Internet use has become a part of the typical consumer’s daily routine.

In fact, more than 50 percent of consumers polled indicated that they create and share content online. With the social media press release, companies are empowered to take their message directly to these consumers via the most popular and preferred formats, making it readily available and instantly accessible not just to reporters, but to anyone who is interested.

Social media press releases can also act as direct marketing and search engine optimization vehicles. News headlines can be delivered via RSS ads, so they are dynamically pushed directly to those who subscribe to similar topics. And, the inclusion of popular key words and phrases (particularly those that potential customers are likely to utilize when searching for the company’s products or services), as well as commonly-used jargon and acronyms, title tags, ticker symbols, and links to other Web content such as blogs and related articles, can give a boost to a company’s ranking in Google, Yahoo, and other major search engines.

* Social Media is Here To Stay

Most of the major wire services have recognized the importance of social media in today’s PR strategies, and have begun to expand their offerings accordingly. PRWeb and Pheedo provide RSS ads, track-back functionality, and the ability to tag and send out press releases via del.icio.us.

Additionally, PR Newswire and Business Wire have launched new social media features such as RSS Feeds. These services also now allow bloggers to access capabilities and functions within their sites that were previously only available to credentialed journalists.

* Social Media Press Release Template

Several PR firms adjust their tactics to take full advantage of the Internet for PR. You’ll notice more social media press releases from a number of Internet savvy PR firms and companies. An online search for “social media press release template” will lead you to examples, templates and ongoing blog conversations on the pros and cons of this next generation of press releases.

You’ll find that by following a social media press release template you can easily create compelling, highly-effective press releases structure specifically for distribution to media outlets and for obtaining comprehensive coverage.

P. Headrick
http://www.articlesbase.com/marketing-articles/the-new-social-media-press-release-107987.html

Quando os DG’s – Directores Gerais – dizem “ Quero Marketing Viral” ou “Precisamos de desenvolver contactos usando Social Media”, o que é que eles efectivamente querem dizer? Marketing barato sem budget? Ou estarão apenas a lançar umas “buzz-words” só porque estiveram recentemente numa conferência, ouviram alguém falar disso e acharam “engraçadas” as expressões ? Ou será apenas porque está na moda?

Em primeiro lugar, marketing viral e social media são técnicas. Logo há que perceber qual o objectivo, de forma a determinar qual a técnica certa a aplicar: fugas de informação controladas, rumores, negócio B2B, vendas B2C… Depois, são conceitos diferentes. Estão relacionados, mas cada um requer planeamento e recursos específicos para serem concretizados. O marketing viral pode incluir uma componente de social media. Ambos partilham o mesmo objectivo fundamental: colocar potenciais Clientes a falarem do produto!

Note-se que os programas de social media só podem ser eficientes quando há uma comunidade-alvo a atingir. Isso exige um planeamento rigoroso porque, efectivamente, não conseguiremos controlar o sentido e a direcção das conversas. A possibilidade de dirigir as conversas é pouca , mas o valor deste tipo de aproximação tem um valor tão positivo como o “boca-a-boca” de Clientes satisfeitos. Por outro lado, social media é mais eficiente nos modelos de negócio tipo B2C pois esta comunidade-alvo é composta por compradores/Clientes finais. Por isso, tornar eficiente um programa social media num modelo tipo B2B é mais desafiante porque o processo de compra é mais complexo, existindo prescritores, influenciadores, peritos, conselheiros e decisores. Raramente encontraremos todos eles na mesma comunidade-alvo, pelo que o programa de social media terá de ser endereçado de forma abrangente para ser eficiente.

Em relação ao marketing viral, este inclui esforços também de social media. Ainda que o objectivo seja o mesmo, as técnicas de marketing viral atingem um alcance mais amplo do que os programas de social media. Um exemplo extremo para obter alternativas e alcançar um vasto leque de comunidades, é o da empresa que colocou publicidade nos filtros dos mictórios públicos. Relacionado com este exemplo extremo está o conceito de marketing de guerrilha, no fundo, trata-se de fazer marketing a baixo custo. Menciono isto apenas para diferenciar do marketing viral, que pode ser conduzido também usando uma aproximação de baixo custo. No entanto, há bons programas virais que podem exigir orçamentos avultados, particularmente se forem incluídos conceitos de video e imagem.

A minha experiência de trabalho com vários DG’s , ensinou-me que entendem este tipo de comunicação como diferente da que a sua geração está habituada, pensando que o seu alvo é um tipo de público mais jovem, em que social media permite ter a grande oportunidade de conversar com futuros Clientes aos quais contam a história da marca. Por vezes, alguns DG’s não entendem como podem ter êxito ou funcionar este tipo de técnicas que potenciam conversas e partilha de ideias. No fundo, é essa a nossa função enquanto responsáveis de Marketing ou de Vendas: convencê-los que funcionam, mas isso pode ser conversa para outra altura …

Miguel Cristovao
http://www.articlesbase.com/gestão-articles/marketing-viral-e-social-media-o-que-que-os-dgs-realmente-pretendem-690294.html

Here we go again!\

Another year and another great possibility! With the election of Obama to the presidency, there is Hope and all are looking for a great future.

But I am sitting here thinking of all the folks in social Media that are going to be frustrated again in their social Media marketing efforts. wondering why they are not getting the traction or friends that they thought they should. And the main reason is that they continue to make the same mistakes in Social Media as last year.

Are YOU going to do that- I sure hope not. You may not have the power of a Robert Scoble, or the personality of a Gary Vanyerchuck, or the mind of a Chris Brogan, or the networking focus of a Mari Smith or Coach Deb micek. Or even the amazing writing talent of a Scott Monty.

At least not yet.

But you CAN accelerate your Social Media Success this year by avoiding these top 10 mistakes made by people in Social media in 2009.

Ok…what are they?

1) Lack of Consistent Visibility.

You cannot make a path and create a presence in Social Media, without CONSISTENTLY being SEEN and HEARD with your message. Ask Carrie Wilkerson. Or Timothy Carter. NOT going to happen. That is why that you MSUT create a Presence on the web DAILY- and be seen and heard as part of the community. A tree does not grow part time. It must be consistent in it’s efforts. It is the saem with your Social Media marketing.

2) Focusing too much on being heard.

LISTEN first- THEN talk. Social Media is about Listening to what is being said- by your prospects and customers- and social media in general. You would never enter a party or social event and immediately start yelling out what you wanted to talk about.

Neither should you in Social Media. LISTEN and then LEARN- and then Let your voice be heard- ONLY as a part of the existing conversation. Your time to start the conversation will come.

3) Taking, instead of GIVING to the Social Media Community.

Ahhhhh- lots of takers out in the Web 2,0 world. But NOT YOU. GIVE first. Give Value. Give Suggestions. Give Advice. Give ideas. Give Encouragement. Give News. Give New Possibilities. Give Words of Gratitude. But do NOT take relentlessly. You will be shunned and labeled as such.

If you REALLY want to create powerful influence- GIVE. How does that work?

GIVE = Gain Influence Very Easily. Give FIRST – and you will never come in Second.

4) Not Joining groups.

Groups are where you can have some of the greatest growth and learning. I belong to a ton of groups. Why? Because of 2 reasons: 1) I learn a lot from other people. 2) I CONNECT with the folks in the group.

Groups are a “secret weapon” that you should use on as many social sites as you can. They will not only Enlarge you- but also the possibilities that the group can bring to your life.

5) Not attending Events.

Events ROCK. And you should be attending at leat 1 event a week to do 2 things: 1) Become more Visible. 2) To learn from people that know things you do not.

Events are what i call the “Hidden University” of social Media. You can learn a LOT and grow a lot from events.

Look at the events that interest you. And pick on event that mildly interests you. And see if you can learn something even from that event. I have an event journal. and every event that i attend- i keep a log of what was said so i can review it later. You may want to do the same.

6) Not enough VALUE in what they are doing.

Value RULES in Social Media. And we train on what we call “Surprising Value.” This is the type of Value that is so great and unexpected that it surprises the person that discovers it. Put More Value in your POSTS. Put more Value in your PODCASTS. Put more Value in your Conversations. Put more Value in your Articles. Put More Value in your Recommendations. Put More Value in YOU and what you bring to the Social Media table.

Value RULES. And the one with the MOST value at the end of the day- reigns.

7) Joining Too Many Social Media sites.

There are about 3,600 Social Media sites. You need maybe 5-7. You read that right. You need 5-7 PRIMARY Social Sites. Then you need maybe 25-30, or even 50 Secondary sites for Link Building and traffic purposes. The main sites that you should be a part of- is up to you. My ‘Big 7″ are facebook, twitter, youtube, LinkedIn, Stumbleupon, Plaxo, and Wordpress- along with mashable. These are the CORE of my Social Media Marketing.

Do I belong to more? Heavens yes- a LOT more’ but have automated those through ping.fm and other social software.

Do NOT try and be seen on a hundred sites. Facebook alone can keep you busy with over 200 million people. The same with myspace, or friendster. Master ONE site while mastering social media and then another, and then another, until you have YOUR “Big 7.” And then automate the rest.

Focusing too much on Monetizing Social Media.

Nothing wrong with monetization on the internet. We do it a LOT- and daily. But focusing too much on that in social media- is , well…not cool. People do not mind knowing about an offer, or new info product. But how about giving some VALUE first with it- then invite them to an event- and then at the end of the conference call or webinar-give them a chance to purchase your produst.

What do I see daily? Urls and messages SELLING SELLING SELLING! Whew- wish that would not happen so blatantly. It has gotten better, but if you have a great content rich info product- here is a novel idea: GIVE part of the info away FIRST’and let the person ASK you for the product if they like it.

Hmmm….that just might be an idea worth considering.

9) Thinking that You are Nobody and Social Media Success is for other people.

Ask Chris Brogan. Ask Scott Monty. Ask Alejandro Reyes. Ask Brian Solis. Ask Dave Taylor. Ask Shama Hyder. EVRYONE has a great possibility to becoming SOMEBODY in Social Media. THAT is the beauty of the culture. Everyone who contributes Value and Connection- is more than welcome to achieve whatever they want. Chris Brogan once had 10 readers of his blog. Now he has almost 40,000 people following him on twitter alone. Brian Clark of copyblogger fame once had 10 readers. So did Scoble. So did Monty. So did Shama. And the list is endless.

There is GREATNESS inside of you-and there is NO BETTER place than Social Media to unleash it upon the world. You ARE Somebody- and always have been. YOU are a Social Media Rockstar- in training!

10) Not Branding Yourself Strong Enough.

Branding is a tool that we all use in Social Media. It is WHO YOU ARE- and what people remember about you. It could be a phrase-”Just Do It (TM)”- or a slogan- “”We’ve Got You Covered.” Or even a questions- “Can You Hear me Now?” or just a Name-”Trump.”

You need to get a slogan or phrase that you can start wrapping in your messages. You need to get an image that speaks what you want the public to see and know. And you need to decide -what is the ONE THING I want people to think of FIRST- when they think of me and my company? THAT is the start of a good brand build. Do not be just another face in the web 2.0 world. Set yourself apart and above the fray with a brand that rocks. We teach what is called “Connection Branding” and we have saying:

“Do NOT just be known or remembered- become UNFORGETTABLE.” ™

THAT is what you need to do!

These are the top 10 mistakes people will make in Social Media in 2009. Yes, i Know there are others- but these are the ones that i see as the most prevalent in Social Media marketing.

blessings..doug firebaugh

Douglas Firebaugh
http://www.articlesbase.com/business-articles/social-media-marketing-the-top-10-mistakes-people-will-make-in-social-media-in-2009-734830.html

What is Social Media, according to Google:

These are the results for “define social media”..(these definitions may vary with time)

• A category of sites that is based on user participation and user-generated content. They include social networking sites like LinkedIn or Facebook, social bookmarking sites like Del.icio.us, social news sites like Digg or Reddit, and other sites that are centered on user interaction.
• The term social media describes media that is posed by the user and can take many different forms. Some types of social media are forums, message boards, blogs, wikis and podcasts. Social media applications include Google, Facebook and YouTube.
• Software tools that allow groups to generate content and engage in peer-to-peer conversations and exchange of content (examples are YouTube, Flickr, Facebook, MySpace etc)

You’ll notice, as you read through each definition, that you’re receiving explanations by examples.
Social Media not new, it’s a buzz term by marketers. It has existed for numerous years.

In fact, the first email ever sent, the first website ever created, the microblogging tools we use, commenting, and every other form of interaction with people on a global scale or in your backyard by way of the internet, has been by the use of what is referred to as Social Media today.

What is Social Media, according to Wikipedia:

Social media is the use of electronic and Internet tools for the purpose of sharing and discussing information and experiences with other human beings. The term most often refers to activities that integrate technology, social interaction, and the construction of words, pictures, videos and audio.
This interaction, and the manner in which information is presented, depends on the varied perspectives and “building” of shared meaning among communities, as people share their stories and experiences.

What is Social Media, according to other ndividuals:

You say, “Certainly the well known authors have provided clear definitions.”

Let’s take a look:

Robert Scoble says, “Compare it to what’s come before.”

Chris Heuer says, “Social Media is redefining how we relate to each other as humans and how we as humans relate to the organizations that serve us. While it is commonly represented by blogs, podcasts, vlogs, wikis, user generated content and social networks, it is not about those specific things as much as it is about what happens around and because of those things.”

Mark Dykeman says, “Social media are the means for any person to:  publish digital creative content; provide and obtain real-time feedback via on-line discussions, commentary, and evaluations; and incorporate changes or corrections to the original content.”

What is Social Media Really?

Social Media is a verb. An action term. Not a noun.

“Media” is and always has been the singular form of “Medium” which means storage and transmission tools used to store and deliver information or data.

Add the word “Social” and it means you & I interacting, communicating, exchanging information..SOCIALIZING.

That being said, the simple and understandable definition of Social Media is..(drumroll please)

“The use of internet platforms and tools which enable interaction and communication between users.”

Kimberly Bock
http://www.articlesbase.com/smo-articles/what-is-social-media-717482.html

So, you’ve figured out the basis of social media concerning your sales and internet marketing business, but you still don’t know what to do when you begin to interact in social media.  I had this same issue when I first started with social media and web 2.0, trying to figure out how to interact.

Well, for starters, to conquer social media and web 2.0 strategies of the top earners, you have to treat social media like a relationship.  If you want people to be interested in you and what you have to offer, you have to build relationships with them.

I use the example of my wife (also on the video below):  If I didn’t talk to her, communicate, build our relationship, and generally treat her well and get to know her better, she wouldn’t want to serve me in the different ways she does, like cleaning house, cooking meals, washing clothes, etc.  It’s the same with social media and web 2.0 strategies, to really get anything back from anybody, you have to give a lot more!

This is the crucial point you must learn and apply:  after figuring out how to succeed in social media you have to quit selling as I stated before (from my first post on social media), then you must know that you have to build relationships with people.

What are some ways you can build relationships with people in social media and web 2.0?

1.  Talk to them (like any other relationship you have), but maybe more importantly is listen to them
2.  Respond to everyone you can and to comments people make on the various social media and web 2.0 networks (i.e. Twitter, Facebook, YouTube, Digg, Stumbleupon, etc.)
3.  Add value – link to an interesting article you’ve read, offer advice, give examples of how you’ve failed and succeeded, etc.
4.  Be positive – nobody likes negative people, so don’t constantly whine on social media about your life
5.  Ask questions
6.  Offer a listening ear or even take phone calls from people who want to know what you’re doing (even if you don’t know them)
7.  (VERY IMPORTANT) Be honest, people can see straight through lies, even on the internet

People will only even consider your products in social media AFTER you build a relationship with them and they can trust you.  If you work on these things, it will pay off in the end!

There you have it, the social media and web 2.0 strategies of the top earners are very easy to apply, and they’re fun at the same time.  I love using Twitter, Youtube and Facebook.  In the words of my friend, Perry Belcher, think of this as a party – people build relationships at parties, not sales teams!

Travis Fitzwater
http://www.articlesbase.com/social-marketing-articles/social-media-and-web-20-strategies-of-the-top-earners-715957.html

A lot of people are confused by the term “social media marketing” and believe that it is only advertising on a social networking site, where networks monitor what users are doing and place ads next to them, hoping they will get a click. However, social media marketing is actually about different kinds of collaborations between people and finding ways that individual fans of a particular brand product or even a company can endorse it themselves on various social media sites like MySpace, Facebook, YouTube, Twitter and others.

Social media marketing differs from industrial media marketing in that industrial media generally uses very expensive tools requiring a great deal of financial capital to publish its information, where as social media marketing uses fairly inexpensive tools that enables anyone anywhere to publish or access information. Both social media and industrial media have the capability to reach a small audience of one or two, or large audiences of millions. However, the time lag is generally much longer between a communications from industrial media as compared to social media when responses can be instantaneous. In addition, there are currently few, if any, limitations on social media such as on pages or hours. The audiences are encouraged to be active participants, to add comments, or blog or even edit articles or stories, as they deem necessary.

Social media optimization, or SMO, uses methods that generate publicity through social media and online community websites. There are many different types of technologies and applications for social media like blogs, vlogs, wikis, emails, podcasts, instant messaging and many more. Two of the most popular reference services are Google and Wikipedia. You can share photos at Flickr, videos at YouTube, personal music at Last.fm, microblog on Jaiku and Twitter. Besides the now universally known Facebook and MySpace, you can also go social networking on Avatars United, Youmeo and Second Life (social network via virtual reality).

Experts insist that social media is here to stay. Companies are now recognizing the need to be more involved in social media marketing, because it is through these channels that they can hear most quickly and honestly what consumers need and want. Businesses are learning that they now no longer wield absolute control over the behavior and buying decisions of their consumers. By paying attention, for instance, to a pro- or anti- product blog from a consumer, marketers have access to open customer discussions they never had before and then, in turn, open their own dialogue to be able to drive the needed change quickly.

Social media marketing opens up a world of fast-flowing creative experimentation where an idea can be tested online in the morning and by afternoon there is a response. Social media techniques should be combined into the marketing mix to optimize the places where the impact can be maximized. The key element in successful social media marketing is to be swift but make sure to drive change in proactive way rather than being reactive.

SEO Sapien
http://www.articlesbase.com/marketing-articles/understanding-social-media-marketing-702141.html

Ramp up your marketing

Companies ranging small and large are increasingly turning to outside blogs, viral videos and websites such as Facebook, Twitter, FriendFeed and Digg — and their tens of millions of users — to reach consumers. Instead of cringing at the idea of relinquishing control to social media outlets, smart executives realize that there is more benefit in joining the conversation than fighting it. Instead of controlling information about your brand, your social media strategy should be about engagement.

Advertising as we know it is expensive; social media is cheap. For this reason, the recession is bad news for traditional marketers, while the same environment is full of opportunities for social media marketers. Setting up a company blog or a Facebook page is significantly less expensive than traditional marketing. Even creating your own community web site can be significantly cheaper than traditional advertising campaigns.

Social media marketing is not without risk. While every company wants to generate buzz, online backlash can be vicious. Recently a Motrin commercial aimed at moms created quite a stir. You can view the ad on YouTube as did another 210,000 people. The ad makes the apparently condescending claim that carrying babies in a sling is a painful experience for moms. According to moms, the ad was wrong and they made it loud and clear through social media applications such as Twitter. Some moms found the Motrin ad outright offensive, and they were quite vocal about it. You can catch them on YouTube. Of course, the disaster doesn’t end there. It continues on a myriad of blogs, and carries on in a Facebook page dedicated to boycotting Motrin. The backlash ad on YouTube can be viewed.

What to do when your target rejects your ad? Turn to social media. Instead of rejecting the market reaction Johnson & Johnson could have used social media applications to learn about their market prior to creating and publishing the controversial ad. There could have been a Facebook page created to learn about young moms and pain. There could have been a blog inviting moms to provide video testimonials on YouTube. The lesson learned in this case is to use social media to learn about your market, or be prepared to be taught very quickly and painfully.

Reduce your expenses

Save time and money on travel and use LinkedIn to network. Instead of driving to the other end of town fighting your way through traffic use the largest business social network to build new connections and to nurture existing ones. Only attend your most valuable networking events, and transfer as much of your networking as you can to the web. LinkedIn, Plaxo, and Facebook are some of the best social networking applications.

Reduce your legal fees through a fairly new social media site called Docstoc. It is a place to find and share professional documents such as contracts, confidentiality agreements, intellectual property documents and more. Docstoc is a social community resource that enables anyone to find and share professional documents. The site provides an opportunity for individuals and organizations to share their professional documents. Documents available on Docstoc can be easily searched, previewed and downloaded for free.

Decrease your recruiting costs as you hire your employees though Craigslist, which has quietly become one of the most visited websites in cyberspace. It offers a much cheaper way to recruit online, and your company can expect excellent response rates for your job posts.

Putting it all together

Are more companies turning to social media in this economy? They should if they want to improve their marketing efficiencies, enhance their customer service experience, or develop their research techniques. Social media allows companies to engage with the customers instead of shouting about their own wonderfulness. It offers ways to business to partner with the community in an effort to develop a better product. In the end everybody wins because both the company and the consumer end up with a better product.

Virtually all companies can benefit from using social media not just to create awareness, but also to become part of the conversation. Managing your corporate reputation is impossible without social media, and ignoring it can be outright devastating. Instead if fighting against it, embrace it as it rockets your business forward as it deepens your relationship with the only reason you are in business for, your customer.

George Meszaros
http://www.articlesbase.com/management-articles/fighting-recession-with-social-media-part-2-701961.html

As budgets are drying up entrepreneurs are turning, yet again, to technology, social media comes to the rescue. Words such as YouTube, Facebook, and LinkedIn would have been considered typos not too recently have become part of our corporate success dictionary. Social media offers companies inexpensive ways to improve their customer service, ramp up their customer service, learn more about their market, reduce their expenses, and more.

Improve your customer service

Having a conversation with your customers through social media is a new business skill. In an effort to improve its public image, Dell has made a conscious effort to connect with its customers through various social media channels such as blogs, forums, and various third-party websites. Dell had to appreciate that customers talked about their products online, and the company was forced to become part of the conversation. With a little help from their social media friend Dell managed to make improvements to its Latitude laptop. Note: It was a Dell laptop that exploded into flames at a conference in Japan.

Social media is the great equalizer as the story of Jeff Jarvis, an unhappy Dell customer, shows. Jarvis took on this giant of a company using his own blog. He managed to create awareness about customer concerns that had reached an international audience. Initially, Dell had ignored the blog voicing Jarvis’ concerns until his blog became the outlet for public conversation of customer issues. His blog, the BuzzMachine, has become the focus of Dell’s mistakes, poor customer service and flawed products.

The blogosphere doesn’t create the problems it simply brings them to light, and it makes it possible for business to address the issues at hand. Now, the CEOs of companies don’t have to take customer service managers word for it, they can learn about customer issues directly from the source. Some might argue that somehow this is a bad thing. On the contrary, with social media, companies and consumers can realize problems that need to be addressed. Customer engagement through social media could only hurt a company in the long run that is not interested in positive change. Instead of creating a problem social media brings a new level of efficiency to the corporate world.

Do more research

Market research is no longer a luxury only large companies can afford. Social media is the market research alternative for small and mid-size businesses that don’t have money to burn. Especially in a recession, market research is an essential part of a winning corporate strategy. Using social media, companies can carry out their own market research, and the best part is that it’s free.

Search for the topic of your choice on StumbleUpon and learn what people say. One of the greatest aspects of StumbleUpon is that marketers can easily find websites related to their market that they would never find on their own. Businesses can use this website to get instant feedback. The community is continually engaged providing constant opinion that result in a better product. A company might be developing new packaging for a product and get instant criticism from the online community. Something that might have taken weeks and months using traditional methods can be done in a matter of days or even hours. This method is not only fast, but it is also free.

LinkedIn, the social media outlet for grownups, is a rich and dynamic database, which can be searched, mined, and yield insightful and useful information to you and your business. Through its “Answers” feature LinkedIn serves as a valuable market research tool because it enables users to ask questions on virtually any topic, and expect to get answers quickly from the community. Executives can ask questions about products, services, trends, or any topic that might be useful to gain a better insight into their market. You can use the search feature to find people by industry, job title, company, or geographical location. The search results include vital corporate information.

Twitter, a micro blogging service, with its millions of users, offers a world of market intelligence for your business. Twitter is the killer app for marketers that are dying to become the fly on the wall as they are given the opportunity to listen in on public conversations about their market, social issues, products, services, or industry trends. Twitter provides near-real time intelligence on virtually any market.

Should StumbleUpon, LinkedIn, Twitter, or other social media applications going to be your only source of market research? Of course not, but social media offers an abundance of honest conversation from which business can gather a wide range of vital information.

George Meszaros
http://www.articlesbase.com/management-articles/fighting-recession-with-social-media-part-1-701976.html